Application Support Engineer

Job Purpose As an Application Support Engineer, you will provide highly technical, incident-driven support for our SaaS platform—owning each incident end-to-end from initial triage through investigation, mitigation, resolution, and closure. You’ll use deep product knowledge, diagnostics, log analysis, and collaboration with Product and Engineering to restore service quickly, communicate clearly with stakeholders, and drive strong incident documentation and root-cause follow-ups to prevent recur…