Customer Service Team Leader

To lead and develop a multi-disciplinary team, ensuring the effective delivery of ground rent and leasehold services, high standards of customer service, operational efficiency, and compliance with relevant legislation and policies. Key Responsibilities Lead, motivate, coach, and develop the team to achieve departmental objectives and performance targets. Manage workloads, monitor KPIs, and conduct quality audits to maintain service standards. Oversee customer communications and resolve complex…