Group Client Manager - Logistics

THE ROLE: Reporting into the Head of Function, the Group Client Manager will be responsible for a Customer Services team (headcount of up to 7 people). Liaising with key clients of this logistics business. The client are moving from a more generic "Customer Service" model to more of an in-depth "Account Management" model. Utilisation of KPI's & Processes in order to monitor client relationships. Managing the relationship with clients in a pro-active & collaborative "Value-Add" way. Pro-active A…