Consumer Duty Manager

Consumer Duty Manager Department: CEO Location: London Reporting To: CEO Purpose Manage and oversee DNA’s approach to FCA Consumer Duty including end-to-end management of customer complaints, ensuring DNA deliver fair customer outcomes, regulatory compliance, and continuous improvement across products, services, and communications. You will be responsible for Consumer Duty: Own, define and embed DNA’s Consumer Duty framework Review update and maintain all related (internal and external) documen…